SSL Partner Center: Error – Please use the corresponding Wildcard ordering form to request a Wildcard certificate.

In the SSL Partner Center client may get the following Error message: Please use the corresponding Wildcard ordering form to request a Wildcard certificate. Causes: This warning message is caused by the following reasons. This error is cause when the CSR the client is submitting contains a wildcard within its Common Name. Example: *.acmetek.com, and the product that the client is enrolling in is Not a wildcard product. Resolutions: Double check the common name of the CSR with an SSL Certificate CSR checker. Generate a new CSR without a wildcard within the Common Name to enroll for a standard/SAN certificate. Example: www.acmetek.com If you need a wildcard SSL certificate for the wildcard CSR you are using please contact your account […]

Read More

SSL Partner Center: Warning – The seal preference for this domain has been set by another order..

In the SSL Partner Center client may get the following Warning message: The seal preference for this domain has been set by another order already on file and your request will be ignored. The seal preference for this domain is “INACTIVE”. Causes: This warning message is caused by the following reasons. The Norton Secured Seal is a feature with applicable certificate products. The seal preferences for this for the certificate the client is enrolling the  is controlled by a Symantec Direct Account. Resolutions: This is a warning message within the SSL Partner Center. Any warning message depicted with a yellow exclamation mark in yellow within the SSL Partner Center is informational to create awareness. To resolve this problem, the client […]

Read More

SSL Partner Center: Warning – Renewal Failure: Domain ineligible for renewal.

In the SSL Partner Center Clients may get the following Warning message: Renewal Failure: Domain ineligible for renewal. Causes: This warning message is caused by the following reasons.. The certificate was selected as a renewal during enrollment within the SSL Partner Center but there is no pre-existing certificate issued from Acmetek. Although the certificate may be up for renewal it is possible that it was not purchased through Acmetek previously. Although the certificate is up for renewal it is possible that the Common Name within the CSR provided does not match exactly to the certificate already issued from Acmetek systems. Resolutions: This is a warning message within the SSL Partner Center. Any warning message depicted with a yellow exclamation mark […]

Read More

SSL Partner Center: Warning – The Domain you are trying to obtain an SSL certificate for is owned by one of our enterprise level customers..

In the SSL Partner Center client may get the following Warning message: The domain you are trying to obtain an SSL certificate for is owned by one of our enterprise level customers. Please ensure you are authorized by the organization to continue with the enrollment.  Causes: This warning message is caused by the following reasons. The client has a Symantec Direct Enterprise or Symantec Direct MPKI account. This warning message is only making the enroller of this certificate aware that another account exists. This is common if the client migrated their certificate order purchasing from Symantec direct to Acmetek channels. This is common if an alternate department within an organization has created a Symantec direct account. Large corporations or government […]

Read More

How to replace a Code Signing Certificate purchased through Acmetek.

Sometimes if a certificate was not backed up and one of the following changes was made, you may need to replace your Code Signing certificate: A computer crash. Original computer is no longer available. Changes to the computer’s browser or profile. Note: All replacements are free of charge for as long as the certificate is valid. For whatever reason depending on your Code Signing Certificate you will have to perform the following replacement instructions to that Code Signing Certificate product. In this article you will find instructions on how to replace either Microsoft or Java Code Singing Products. Depending on your Code Signing product will determine how to replace your Code Signing Certificate. How to replace a Code Signing Certificate for Microsoft […]

Read More

How to Change, Edit, Add, or Delete a SAN on a certificate purchased though Acmetek

Sometimes depending on the circumstances an organization may want to change, delete, or add a SAN to an existing certificate. Doing so will require the following for the SSL certificate in question. Generation of a New CSR for the SSL certificate in question. Common Name or Order ID. Organizational or Technical Contact’s e-mail address associated with the SSL order. To manage your SSL Order perform the following: Click on the below link to manage the Certificate. The link will open a Symantec Order Specific Page, where you will be asked to enter the following for security purposes. Order ID or the Common Name for the order. Email address (organization or technical). Image number. Click Continue. Click Request Access against the correct order ID. An […]

Read More

Microsoft Authenticode/Office-VBA Code Signing Certificate Guide

Enrollment for Microsoft Authenticode/Office-VBA Code Signing is a fairly simple process unlike Java Code signing. But there are some steps that need to be explained and remembered in order to have a successful enrollment, and certificate pickup. Microsoft Authenticode/Office-VBA Code Signing is used to Digitally sign 32-bit or 64-bit user-mode (.exe, .cab, .dll, .ocx, .msi, .xpi, and .xap files) and windows kernel-mode software. As well as digitally sign Microsoft Office VBA objects, macros, and third-party applications using VBA. Here is a list of things to be aware of when enrolling for Microsoft Authenticode/Office-VBA Code Signing: Certificate creation for Microsoft Authenticode/Office-VBA Code Signing is conducted in your browser during enrollment. Depending  on the code signing product you will be advised on the enrollment requires, […]

Read More

How to manage your SSL product purchased through Acmetek User Portal

Sometimes depending on the circumstances an organization may have to manage the individual perks of their SSL Product. Doing so will require the following for the SSL certificate in question. Common Name or Order ID. Organizational or Technical Contact’s e-mail address associated with the SSL order. To manage your SSL Order perform the following: Click on the below link to manage the Certificate. The link will open a Symantec Order Specific Page, where you will be asked to enter the following for security purposes. Order ID or the Common Name for the order. Email address (organization or technical). Image number. Click Continue. An e-mail will be sent to the Organizational or Technical Contact’s e-mail address that was specified. Click on the link listed in […]

Read More

How to download your SSL Certificate purchased though Acmetek User Portal

Sometimes depending on the circumstances an organization may have to download their SSL certificate. Doing so will require the following for the SSL certificate in question. Common Name or Order ID. Organizational or Technical Contact’s e-mail address associated with the SSL order. To manage your SSL Order perform the following: Click on the below link to manage the Certificate. The link will open a Symantec Order Specific Page, where you will be asked to enter the following for security purposes. Order ID or the Common Name for the order. Email address (organization or technical). Image number. Click Continue. Click Request Access against the correct order ID. An e-mail will be sent to the Organizational or Technical Contact’s e-mail address that was specified. Click on the […]

Read More

Java Code Signing Certificate Guide

Getting a Java Code Signing is more of a manual process compared to Microsoft Authenticode/Office-VBA Code Signing. Java Code Signing is used for signing  Java applications for desktops, digitally sign .jar files and Netscape Object Signing. Recognized by Java Runtime Environment (JRE). The following instructions are a supplemental guide into generating and configuring a keystore necessary for Java Code Signing. If you have not already done so, you will need to download the Java Software Development Kit (SDK) from Oracle. If you have any questions or assistance in implementing the Java SDK for best support contact Oracle. Unlike other types of code signing in order to get a Java Code Singing  Certificate you will need to use the keytool utility to create  and configure […]

Read More