How to Replace your SSL Certificate purchased through Acmetek User Portal

Sometimes depending on the circumstances an organization may have to replace/reissue their SSL certificate. Doing so will require the following for the SSL certificate in question.

• Generation of a New CSR for the SSL certificate in question.
• Common Name or Order ID.
• Organizational or Technical Contact’s e-mail address associated with the SSL order.
  

To manage your SSL Order perform the following:

1. Click on the below link to manage the Certificate.
   
   The link will open a Symantec Order Specific Page, where you will be asked to enter the following for security purposes.
2. Order ID or the Common Name for the order.
3. Email address (organization or technical).
4. Image number.
5. Click Continue.
6. Click Request Access against the correct order ID.
   An e-mail will be sent to the Organizational or Technical Contact’s e-mail address that was specified.
7. Click on the link listed in the e-mail to access the User Portal.
8. On the left hand column click Replace Certificate or Reissue Certificate to initiate the replacement wizard.
   Note: Do NOT click Revoke certificate.
9. On the following screen select your Hashing Algorithm, then copy and paste the new CSR.
   Note: If the SSL certificate that is being replaced contains Subject Alternative Names (SANs), you will need to select one of the following Redeem options:
   • Edit & Add Additional Domains:
     This option is used for editing or adding SAN on the order. If you add new FQDN then it will require re-authentication.
   • Edit & Delete Additional Domains:
     This option is used for editing or deleting SAN on the order.
   • *Reissue without changing the values of the Additional Domains
     This is the standard option for reissuing a certificate.
10. Accept the Subscriber Agreement, click Submit
11. After the order is processed and approved, the SSL certificate will be re-issued and sent to the Technical Contact’s email address listed on the order.

Note: Any changes for Common Name during a replacement will require manual approval which may delay the issuance of the replacement order

Also on the order information page you can perform the following, if applicable to the product:

• View the authentication status of the order.
• View comments published by our support team.
• Pick up your certificate in pkcs#7 and X509/pem format (including the intermediate cert if applicable).
• View the certificate details.
• View the order details.
• Replace the certificate.
• Revoke the certificate.
• Resend order emails.
• Get access to the Seal options  (If applicable).
• View the malware scan results and details (If applicable).
• Manage Vulnerability Assessment Preferences (If applicable).