SSL Partner Center: Error – Reached the maximum allowed domain count (0) during a reissue.

In the SSL Partner Center client may get the following Error message: Reached the maximum allowed Domain count (0) Causes: This warning message is caused by the following reasons. You are trying to perform a reissue on an SSL Product that does not allow for extra SANs to be added. The CSR you are submitting has SANs within it. You are adding more than the allowed SANS for this certificate product. Resolutions: Here are the possible resolutions to go around this issue.  Generate a new CSR with no SANS within it. Acmetek systems only care about the main common name of the CSR matching up to the main common name (domain name) for the order during reissues. If the initial […]

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SSL Partner Center: How to Revoke (Deny Login Privileges to Your SSL Partner Center)?

How to Revoke (Deny Login Privileges to Your SSL Partner Center): Click User Management. In the User Management pane find the user you would like to revoke rights to. Click Confirm to Revoke the user. You will receive a User revoked successfully message in your User Management Pane. Note: After Revocation that users status will still be within your SSL Partner Center marked as deleted. You can always Re-activate this user should you wish. For a downloadable version of this article How to Revoke (Deny login privileges to your SSL Partner Center)?  

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SSL Partner Center: How to Manage Existing Users in Your SSL Partner Center?

How to Manage Existing Users in Your SSL Partner Center: This function allows you to Edit user information & permissions. You can also edit user password. Click User Management. In the User Management pane scroll or search for the user that you would like to manage. Click Manage. In the User-Edit pane you can perform the following. Email Address/User Name: Note: The User will receive an Email with instructions regarding their email change. Reset Password: Note: The User will receive an email with instructions regarding their password reset. Change any User Profile information. Note: This information is to help Authentication in validation for enrollments for security products. Do not put personal addresses. Authentication only requires the address of your headquartered […]

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SSL Partner Center: How to Add a New User to Your SSL Partner Center?

With User Management functions Super Admins are allowed to control who has access to the SSL Partner Center. This gives the Super Admin the flexibility to extend their support capabilities within their company to manage their SSL. To See a list of Users that have access to your SSL Partner Center click User Management on the left navigation pane. Note: This function is only available for Super Admins. If you do not have this function then contact the Super Admin of your account. How to Add a New User to Your SSL Partner Center: Click User Management. In the upper right corner of the User management pane click + Add New User. On the Add User page fill out the […]

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SSL Partner Center: How to Manage User Management Functions?

With User Management functions Super Admins are allowed to control who has access to the SSL Partner Center. This gives the Super Admin the flexibility to extend their support capabilities within their company to manage their SSL. To See a list of Users that have access to your SSL Partner Center click User Management on the left navigation pane. Note: This function is only available for Super Admins. If you do not have this function then contact the Super Admin of your account. How to Add a New User to Your SSL Partner Center: Click User Management. In the upper right corner of the User management pane click + Add New User. On the Add User page fill out the […]

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SSL Partner Center: How to Download Certificate & Intermediates?

To download your Certificate and any Intermediates you may need can be found in the Download Certificate tab under the certificates Order Details. Note: In conjunction with downloading your certificate from the SSL Partner Center your web server certificate will typically be within the body or attached to your Orders Issuance email. To get to the Download Certificate tab you will have to look up the details of your certificate order. You can do this by either of the following. On the main page under Recent Orders you can click on the magnifying icon to pull up the orders details. After performing a search of your order under Reports/Search click on the order number to your certificate. Downloading your Certificate: […]

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SSL Partner Center: How to Update Your Profile or Change Your Password?

To update your profile or change your password perform the following: On the left pane under Dashboard, Click Account Settings. To update your account information: Here you will be able to update your profile information which will help for a more streamlined process when placing orders/renewals. Click Update Profile. After updating your information Click Submit. To change your account password: Minimum requirement is 6 characters. Click Change Password. Under Old password specify your old password. Under New Password Specify a new password Under Confirm Password re enter your desired New Password. Click CHANGE PASSWORD. For a Downloadable version How to update your Profile or Change your Password?  

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SSL Partner Center: How to Cancel an Order?

If you placed a certificate out of error within 30 days from when the order is placed you can submit a request to cancel the order placed in error and receive a refund to its contract. To cancel an order within the SSL Partner Center perform the following: Under the SSL Partner Center Dashboard click Manage Orders. Click Cancel Certificate. In the Order Cancellation window from the Order drop down select the order you would like to cancel. Within the Reason field specify any reason regarding the cancellation of this order. Click Submit. Allow up to 5 minutes for the units to be refunded to its respective contract. If this is outside the 30 days of the certificates order issuance […]

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SSL Partner Center: How to Reissue / Replace?

Sometimes you may need to Replace / Reissue your web server certificate due to a technical issue, a special circumstance, or you have an environment where you need to use multiple keypairs. A Replace / Reissue of your web server certificate will not void your previously issued certificate on the order nor extend its validity. If you need to revoke a certificate due to a key compromise then please submit a Revocation Request under Manage Order(s) > Revoke Certificate within your SSL Partner Center. Note: You will be required to Submit a CSR for this replacement. Instructions on CSR generation can be found here if necessary. CSR Generation Instructions (All Systems) Note: When generating your new CSR to perform this […]

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SSL Partner Center: How to Make a Report / Search for an Order?

Report creation in the SSL Partner center is easy. Simply click on Reports. After you have searched through the various report generation options simply click Print, PDF, CSV located above your pulled up search results. On the left pane under Dashboard, Click on Reports. Under reports you will find the following: My Contracts. Builds a report of Contracts Associated with your Profile/Account. My Orders. Builds a report of certificate enrollment orders placed. My Renewals. Builds a report of upcoming certificates about to expire. Search. Build a report from various search functions. Advanced Search Through Advanced Search you will have a variety of options to build a report from. Click Advanced Search. Specify the Order Date Range. Order ID. Product Type. […]

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