SSL Partner Center: How to Process New Certificate / Renewal.

In order to receive a new or renew an existing digital certificate for your website you will have to process an order. During this process you will always be required to generate a new Certificate Signing Request (CSR) from the server or application running the website. This is typically done by someone within your organization that has access to those systems. It is recommended that you generate the CSR first before processing the order as you cannot submit the order for the NewCert/Renewal without it. The SSL Support Desk features many articles for various systems in CSR creation: CSR Generation Instructions In order to start Process New Certificate / Renewal log into your SSL Partner Center at www.SSLPartnerCenter.com Step 1: […]

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SSL Partner Center: User Guide

The SSL Partner Center is Acmetek’s easy to use PKI portal geared with maximum functionality for clients to manage their own PKI. In this guide, you will discover: Some of the major important highlights Simple to use “How-to” instructions The SSL Partner Center is a new age of MPKI support geared for maximum functionality to manage your PKI needs. Your login account gateway to the SSL PArtner Center is located at www.SSLPartnerCenter.com Once you log into your account using your User Name and Password you will be in the main Dashboard of the SSL Partner Center this is where you will interact with the portal and perform various functions. Some of the major important highlights are: All main functionality can […]

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SSL Partner Center: Error – The Certificate Signing Request field allows a maximum of 4000 characters.

In the SSL Partner Center client may get the following Warning message: The Certificate Signing Request field allows a maximum of 4000 characters. You have exceeded the limit. Causes: This warning message is caused by the following reasons. When generating the CSR on a Windows IIS or Exchange system using the Renew.. feature that IIS and Exchange provides causes a glitch  and creates an abnormally long and corrupted CSR that exceeds 4000 characters. The CSR itself was generated with many SAN. This will cause the CSR to be abnormally long reaching the character limit. Resolutions: Resolution will vary depending on its cause. If the CSR was created using the Renew.. feature on a Windows IIS or Exchange system the client […]

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SSL Partner Center: Error – CSR does not contain a wildcard domain as expected.

In the SSL Partner Center client may get the following Warning message: CSR does not contain a wildcard domain as expected. Causes: This warning message is caused by the following reasons. This error is caused when enrolling for a Wildcard SSL certificate product and the CSR that is being submitted within the enrollment Wizard does not have the Wildcard * attribute in the Common Name of the CSR. Resolutions: Resolution will vary depending on its cause. Double check the common name of the CSR with an SSL Certificate CSR checker. Generate a new CSR with a wildcard within the Common Name to enroll for a Wildcard  certificate product. Example: *.acmetek.com If you need a standard SSL certificate for the wildcard […]

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SSL Partner Center: Error – Please use the corresponding Wildcard ordering form to request a Wildcard certificate.

In the SSL Partner Center client may get the following Error message: Please use the corresponding Wildcard ordering form to request a Wildcard certificate. Causes: This warning message is caused by the following reasons. This error is cause when the CSR the client is submitting contains a wildcard within its Common Name. Example: *.acmetek.com, and the product that the client is enrolling in is Not a wildcard product. Resolutions: Double check the common name of the CSR with an SSL Certificate CSR checker. Generate a new CSR without a wildcard within the Common Name to enroll for a standard/SAN certificate. Example: www.acmetek.com If you need a wildcard SSL certificate for the wildcard CSR you are using please contact your account […]

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SSL Partner Center: Warning – The seal preference for this domain has been set by another order..

In the SSL Partner Center client may get the following Warning message: The seal preference for this domain has been set by another order already on file and your request will be ignored. The seal preference for this domain is “INACTIVE”. Causes: This warning message is caused by the following reasons. The Norton Secured Seal is a feature with applicable certificate products. The seal preferences for this for the certificate the client is enrolling the  is controlled by a Symantec Direct Account. Resolutions: This is a warning message within the SSL Partner Center. Any warning message depicted with a yellow exclamation mark in yellow within the SSL Partner Center is informational to create awareness. To resolve this problem, the client […]

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SSL Partner Center: Warning – Renewal Failure: Domain ineligible for renewal.

In the SSL Partner Center Clients may get the following Warning message: Renewal Failure: Domain ineligible for renewal. Causes: This warning message is caused by the following reasons.. The certificate was selected as a renewal during enrollment within the SSL Partner Center but there is no pre-existing certificate issued from Acmetek. Although the certificate may be up for renewal it is possible that it was not purchased through Acmetek previously. Although the certificate is up for renewal it is possible that the Common Name within the CSR provided does not match exactly to the certificate already issued from Acmetek systems. Resolutions: This is a warning message within the SSL Partner Center. Any warning message depicted with a yellow exclamation mark […]

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SSL Partner Center: Warning – The Domain you are trying to obtain an SSL certificate for is owned by one of our enterprise level customers..

In the SSL Partner Center client may get the following Warning message: The domain you are trying to obtain an SSL certificate for is owned by one of our enterprise level customers. Please ensure you are authorized by the organization to continue with the enrollment.  Causes: This warning message is caused by the following reasons. The client has a Symantec Direct Enterprise or Symantec Direct MPKI account. This warning message is only making the enroller of this certificate aware that another account exists. This is common if the client migrated their certificate order purchasing from Symantec direct to Acmetek channels. This is common if an alternate department within an organization has created a Symantec direct account. Large corporations or government […]

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